Privacy Policy

1. Introduction

TaskHarmony ("we," "our," or "us") is operated by Leetu Education Services Private Limited (CIN: U80904KA2018PTC111746), a company registered in Bangalore, Karnataka, India. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI Email Management System for freight forwarding and logistics operations.

By using TaskHarmony, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Email Data

When you connect your email account (Gmail or Microsoft Outlook) to TaskHarmony, we collect and process:

• Email content (subject, body, and attachments)
• Email metadata (sender, recipient, date, time)
• Email conversation threads and references
• Read/unread status and importance flags

2.2 Account Information

• Email address
• Name and company details
• Authentication tokens (OAuth refresh tokens)
• Account preferences and settings

2.3 Business Data

• Shipment details extracted from emails (origin, destination, cargo type, weight)
• Customer and vendor contact information
• Pricing and quotation data
• Service provider information (carriers, airlines)

2.4 Usage Data

• System interaction logs
• Feature usage analytics
• Performance metrics

3. How We Use Your Information

3.1 Primary Business Purposes

• Email Processing: Automatically classify, route, and respond to freight forwarding enquiries
• RFQ Automation: Extract shipment details and generate quotations
• Rate Procurement: Retrieve live rates from carrier APIs and generate professional quotes
• Customer Analytics: Track enquiry patterns, response times, and business metrics
• Smart Routing: Assign emails to appropriate team members based on content and workload

3.2 Service Improvement

• Improve AI classification accuracy
• Enhance automation features
• Develop new capabilities based on usage patterns

3.3 Communication

• Send service notifications and updates
• Provide customer support
• Share product announcements (with your consent)

4. How We Store and Protect Your Data

4.1 Data Storage

Your data is stored on enterprise-grade infrastructure:

• Database: Microsoft Azure PostgreSQL (Central India region) with encryption at rest
• Application: Azure Container Apps (South India region)
• Backup: Regular automated backups with encryption

4.2 Security Measures

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• OAuth 2.0 for secure email account authentication
• Role-based access control (RBAC)
• Regular security audits and monitoring

4.3 Data Retention

We retain your data:

• Email data: For the duration of your active subscription, deleted within 30 days after cancellation
• Business analytics: Aggregated, anonymized data may be retained for service improvement
• Account data: Until you request deletion or 30 days after subscription termination

5. Data Sharing and Third Parties

5.1 We Share Data With:

• Email Providers: Gmail and Microsoft (via their APIs) for accessing your email inbox
• AI Services: Azure OpenAI for email classification and content analysis (data is processed in compliance with Microsoft's data processing agreements)
• Carrier APIs: Ocean carriers and airlines (when configured) to retrieve live rates
• Cloud Infrastructure: Microsoft Azure for hosting and database services

5.2 We Do NOT:

• Sell your data to third parties
• Use your data for advertising purposes
• Share your data with competitors
• Train public AI models with your proprietary business data

5.3 Legal Disclosures

We may disclose your information if required by law, court order, or governmental regulation, or to protect our legal rights and prevent fraud or security issues.

6. Your Rights and Choices

You have the following rights regarding your data:

6.1 Access and Portability

• Request a copy of your data in machine-readable format
• Access your email data and analytics through the dashboard

6.2 Correction

• Update your account information and preferences
• Correct inaccurate classifications or extracted data

6.3 Deletion

• Request complete deletion of your account and associated data
• Disconnect email accounts at any time
• We will delete your data within 30 days of verified deletion request

6.4 Restriction

• Pause email synchronization
• Opt-out of analytics tracking
• Disable specific automation features

6.5 Revoke Access

You can revoke TaskHarmony's access to your email account at any time by:

• Disconnecting the integration in TaskHarmony settings, OR
• Revoking access through your Gmail or Microsoft account security settings

7. Email Account Permissions

7.1 Gmail Permissions

TaskHarmony requests the following Gmail API scopes:

• gmail.readonly - Read email messages and metadata
• gmail.modify - Mark emails as read, apply labels
• gmail.send - Send automated responses and quotations

7.2 Microsoft Outlook Permissions

• Mail.Read - Read email messages
• Mail.ReadWrite - Manage email messages
• Mail.Send - Send emails on your behalf

Important: TaskHarmony only accesses emails related to freight forwarding and logistics operations. We do not access or process personal emails unrelated to your business.

8. International Data Transfers

Your data is primarily stored and processed in India (Microsoft Azure Central India and South India regions). If data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) with service providers
• Compliance with GDPR for European users
• Adherence to applicable data protection laws

9. Children's Privacy

TaskHarmony is designed for business use only. We do not knowingly collect information from individuals under 18 years of age. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending email notification to registered users
• Displaying an in-app notice

Your continued use of TaskHarmony after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

12. Data Protection Officer

For data protection inquiries, you may contact:

Divyam Goel, Director

Email: support@taskharmony.co